Our Atlanta IT helpdesk services location
Take advantage of IT helpdesk services that provide continuous support for your network, software, and hardware, helping to prevent expensive downtime. Since 2008, Integris has been providing Atlanta businesses with smart helpdesk services.
The Integris Atlanta office is in North Buckhead—serving the entire Atlanta metro.
3565 Piedmont Rd NE
Building 2, Suite 200
Atlanta GA 30305
(404) 551-5492
Integris Atlanta
Clients rate Integris the #1 Managed Service Provider
Our reviews on Clutch speak for themselves – we've been ranked the #1 Managed IT Service Provider based on our ability to deliver services and our focus in the managed IT space.
How IT helpdesk services from Integris help Atlanta businesses
“Integris has been absolutely key to the Atlanta Humane Society’s success. We really use them as our Chief Technology Officer, as well as supporting us on a daily basis.”
Chris Slee
Chief Operating Officer
Atlanta Humane Society
The best IT helpdesk support in Atlanta
24/7 remote helpdesk services
Our local Atlanta IT helpdesk team is always ready to assist in resolving IT issues as soon as they arise. With us, you’ll never have to face IT disruptions on your own again.
On-site field support
While many issues can be handled remotely, sometimes you need an in-person technician. Our local Atlanta teams provide fast support to minimize costly downtime.
Network support
A reliable network is essential for maintaining a swift workflow and high productivity. Get the support you need for your network with our IT helpdesk support.
Cloud support
A well-optimized cloud can significantly boost your business productivity. When issues occur, our cloud experts are quick to resolve them to prevent any impact on your business operations.
Cybersecurity support
As ransomware and malware grow increasingly sophisticated, our top-tier cybersecurity services are here to proactively monitor, identify, and mitigate threats.
Backups & business continuity
Protect your business from data loss or corruption with our industry-leading disaster recovery and business continuity services, ensuring your business data is always safe.
Hardware & software support
To keep your business running at peak performance, it’s crucial to have fully functional hardware and software. We continuously monitor and improve your systems.
Infrastructure support
Enhance your business growth and productivity with an optimized infrastructure. Our use of root-cause analysis helps us identify and fix IT issues from the ground up.
Upcoming digital events
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Doing good in Atlanta
We’re proud to be active in our community—from the work we’ve done with the Atlanta Mission, the city’s largest and longest-running provider of services to adults and children without homes, to the work we’ve done with the Atlanta Humane Society, including sponsoring and participating in events like the Annual Golf Classic and Walk for the Animals.
Buffalo-Plaid Breakfast
Start your day with our vCISO podcast on all things cybersecurity.
Our Atlanta IT services
Explore our full range of services.
Managed IT Services Atlanta
We provide fully managed IT services for Atlanta businesses.
IT Support Atlanta
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IT Consulting Atlanta
Integris can help Atlanta businesses meet their technology needs to achieve future goals.
Cybersecurity Services Atlanta
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Atlanta IT helpdesk: Learn more
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Get started with Integris IT helpdesk services for Atlanta
Safeguard your business with premier helpdesk services equipped to tackle any IT challenges you might face. Ensure maximum uptime for your network, so you can eliminate concerns over costly downtime and lost productivity.
Atlanta IT helpdesk services FAQ
What is an IT helpdesk?
An IT helpdesk is a resource center designed to provide users and businesses with support, guidance, and solutions to technical problems. Often staffed by a team of IT professionals, an IT helpdesk serves as the first point of contact for troubleshooting hardware and software issues, managing service requests, and resolving connectivity problems. Helpdesks can offer support over the phone, via email, through live chat, or even in person. The primary goal is to help users get back to their work quickly and efficiently by addressing their IT issues effectively.
How do IT helpdesk services work?
When a user encounters a technical issue, they contact the helpdesk, which logs the issue as a ticket in a ticketing system. This ticket includes details such as the user’s information, the nature of the issue, severity, and any other relevant information.
IT helpdesks usually have a tiered support structure, which allows for small daily issues like password resets to be handled quickly, while more significant issues are worked on by more experienced technicians. The helpdesk attempts to resolve problems using remote troubleshooting techniques, guidance, and advice. If an issue cannot be resolved remotely, it may escalate to on-site support or involve more detailed investigation and repair by specialized technical teams.
Once the issue is resolved, the helpdesk follows up with the user to ensure that the solution is satisfactory and the problem has not recurred. The ticket is then closed in the system.
What businesses are a good fit for outsourced IT helpdesk services?
Outsourced IT helpdesk services can be a great fit for various types of businesses, especially those that want to enhance their IT support without the overhead of a full in-house team. Here are some types of businesses that typically benefit from outsourced IT helpdesk services:
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Small to Medium-Sized Businesses (SMBs): Many SMBs may not have the budget to maintain a full-time, comprehensive IT staff. Outsourcing IT helpdesk services can provide them with access to expert support without the cost of hiring and training a dedicated team.
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Startups: Startups often operate with limited resources and may find it more cost-effective to outsource their IT helpdesk. This allows them to focus on core business activities while ensuring their technology needs are met.
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Companies with Fluctuating Demand: Businesses that experience seasonal spikes in demand, such as retail or tax advisory firms, can benefit from the scalability of outsourced IT helpdesk services. They can adjust the level of support according to their current needs.
- Organizations Needing 24/7 Support: Businesses that require round-the-clock IT support, such as those in hospitality, healthcare, or e-commerce, can greatly benefit from outsourcing to a provider that offers 24/7 services, ensuring that help is always available when needed.
How do I find an IT helpdesk service provider in Atlanta?
Look for online reviews from independent third parties when you’re looking for IT helpdesk services in Atlanta. Additionally, consult with individuals in your professional network, particularly CFOs and executives in highly regulated industries, for their recommendations.